FAQs

You have questions, we have answers.

Find our most commonly asked questions (and answers) below!

Appointment
What are your hours?

Mon-Thur: 8:30 AM – 5:30 PM
Fri: 8:30 AM – 12:00 PM
Sat-Sun: Closed

What forms of payment do you accept?

We accept cash, checks, all major credit cards, and CareCredit.

Do you offer payment plans?
We require payment at the time services are rendered. Our payment plan option is through Care Credit, where you can choose different monthly payment options. More info available here.
What types of animals do you see?
We see an array of pets, including dogs, cats, reptiles, amphibians, rodents, and avians.
Do we need an appointment?

Yes! Our veterinarian and staff see patients by appointment now. Call 479-282-1919 to schedule!

Do I need to vaccinate my pet?

Yes and no. State and County require that your cat or dog is vaccinated for Rabies, as this is a matter of public safety. If your pet were to bite someone or another animal, they are required to quarantine, and the type of quarantine is based on their vaccination status. Fines from the County may also be incurred if your pet is not properly vaccinated for Rabies. Other vaccines are considered either core or elective. We also offer vaccine titers if you prefer minimal vaccinations throughout your pet’s life.

Do I really need to give flea, tick, and heartworm prevention all year?

Our weather is unpredictable, and even in the winter, we experience warm days. Flea, tick, and mosquito activity decreases with cooler weather but require freezing temperatures over a sustained number of days for them to die. Intestinal parasites are a year-round occurrence, and heartworm prevention also keeps these parasites under control.

My pet has been treated for this same issue recently, can I get the same medication refilled?

It depends on the problem, but we will most likely require your pet to be seen again, even if they were recently diagnosed and treated for the same medical condition. Some medical conditions look similar, and by assuming it is the same condition, we may not be treating your pet appropriately. Certain medications may also result in resistance which can cause a lack of response or, worse, a more severe problem if given too frequently or inappropriately. An exam to ensure proper diagnosis is best to keep your pet healthy for years to come.